How long can I keep a piece?

4, 7 or 14 days, chosen on the product page.

When does the rental period start?

The day the piece arrives with you, not the day it ships.

What does shipping cost?

Orders over $100 include free two-way shipping. On orders of $100 or less, shipping is calculated at checkout. We ship to all 50 US states.

Do I have to clean it?

No. Professional cleaning is included — send it back as it is.

What if an item doesn't fit?

Open your rental as soon as it arrives and try it on — the sooner you tell us, the more we can do. If it doesn't fit, you have two options:

A swap — if we have another size or a similar piece available and there's time to get it to you before your event. Message us right away and we'll tell you what's possible. No extra charge.

A fit credit or refund — if a swap isn't possible. Take the full rental price as credit toward a future rental, or a refund of the rental price minus shipping and cleaning.

To qualify, please:

• Let us know within 24 hours of delivery
• Send the piece back the same day, with the tag still attached
• Share your return tracking number when you message us

Once the piece is back with us, credit is issued immediately and refunds are processed within 3 business days.

What if I damage something?

Minor wear and tear is expected and covered. Significant damage may carry a repair fee, which will never exceed the piece's depreciated value.

What happens if I return late?

A late fee of $15 per day applies per piece. After 7 days the piece is treated as a non-return and charged at full resale value.

Can I buy a piece I have rented?

Yes. Contact us during your rental and you will be charged a discounted buyout price less what you have already paid for that rental. Some pieces are also available to own outright — look for Buy rather than Rent on the product page.

Can I return something I bought?

Resale pieces can be returned for store credit within 14 days of delivery, unworn and in original condition. Return shipping on resale pieces is the customer's responsibility.

What is a curator closet?

A wardrobe belonging to one person, available to rent from. Every piece has a face behind it.

Do you ship outside the United States?

Not currently. Sign up for our newsletter to hear when we launch in your region.