Last updated: September 15, 2026

Rentals

A rental is a loan, not a sale. At the end of your rental period you return the piece using the prepaid label included in your box. The one exception is fit — see "If it doesn't fit" below.

Cancellations

To cancel or modify an order, contact us as soon as possible at hello@rentwithreve.com. If your order has not yet shipped, we will cancel it and refund your payment method in full. Once an order has shipped it is treated as a rental under our Terms & Conditions and is covered by the fit terms below.

If it doesn't fit

Open your rental as soon as it arrives and try it on — the sooner you tell us, the more we can do. If it doesn't fit, you have two options:

A swap — if we have another size or a similar piece available and there's time to get it to you before your event. Message us right away and we'll tell you what's possible. No extra charge.

A fit credit or refund — if a swap isn't possible. Take the full rental price as credit toward a future rental, or a refund of the rental price minus shipping and cleaning.

To qualify, please:

• Let us know within 24 hours of delivery
• Send the piece back the same day, with the tag still attached
• Share your return tracking number when you message us

Once the piece is back with us, credit is issued immediately and refunds are processed within 3 business days.

If a piece arrives damaged

All rentals are covered by our insurance while in transit. Contact us right away with photos and we will send a replacement or provide a full refund.

Resale pieces

Pieces purchased outright are eligible for return for store credit within 14 days of delivery. Returns must be unworn and in original condition, and return shipping on resale pieces is the customer's responsibility.

Buyouts

If you fall in love with a piece during your rental, you may purchase it at a discounted buyout price. Contact us any time during your rental period and you will be charged the buyout price less what you have already paid for that rental. Buyouts are final and are not eligible for return or store credit.

Charges after a rental

Minor wear and tear is expected and covered — you will never be charged for the normal signs of an evening well spent. Significant damage may carry a repair fee, which will never exceed the piece's depreciated value. Late fees and non-return charges are set out in our Terms & Conditions and Shipping Policy.

How refunds are issued

Approved refunds are processed within 3 business days and returned to the original payment method. Depending on your bank or card issuer, it can then take 5–10 business days for the credit to appear on your statement.

Questions

Reach us at hello@rentwithreve.com and we will help.